Effective Date:

Jun 2025

Last Updated:

Jun, 2025

REFILLSERVX LLC (hereinafter referred to as “REFILLSERVX”) protects and safeguards your personal data to prevent damage, loss, destruction, theft, misplacement, alteration, and unauthorized processing. This Privacy Notice is intended to inform visitors to our website, past or current customers, job applicants, employees, former employees, contractors, and suppliers (hereinafter referred to as “Users”) what personal data they share with us, how we use it, with whom we share it, and the procedure implemented to allow Access, Rectification, Cancellation, and Opposition to the processing of their Personal Data, or to revoke the consent they have previously granted us.

What is the purpose of collecting and using your personal data?

The collection, use, disclosure, or storage, as well as access, management, utilization, transfer, or disposition (hereinafter referred to as “Processing”) of Users’ personal data has the following specific purposes, depending on each case:

●Contact and reference.
●Communicating regarding your account, including any inquiries, purchases, transactions, payments, or scheduling of sales appointments.
●Compliance with applicable law.
●Fulfilling contractual obligations with our clients and suppliers, such as: registering accounts in REFILLSERVX’s database, telephone support services, payment and purchase order processing, product delivery, service provision, issuance of tax receipts, notifications related to our products and services.
●Fulfilling contractual obligations with our employees and contractors, such as: payroll or fee payments, internal personnel control, emergency care, among others.
●Sending promotions, advertising materials, satisfaction surveys, newsletters, announcements, event invitations, and responding to information requests.

●Internal administration and audits, to evaluate, develop, and improve the quality of our products and services, generate statistical information about our client portfolio, and conduct internal studies on consumption habits and demographic aspects.
In the collection and processing of personal data, we comply with all the principles set forth by the Law and its Regulations: legality, quality, consent, information, purpose, loyalty, proportionality, and responsibility.

REFILLSERVX does not intentionally disclose mobile phone numbers to third parties for marketing purposes.

What personal data do we collect and from where?

To carry out the purposes mentioned above, we may collect Users’ personal data when they contact us through our website; by completing forms or surveys; by registering as clients; through consultation of business directories and other publicly accessible sources that provide contact information of potential clients; by submitting résumés; by requesting tax receipts; among other similar means. The personal data we collect directly, depending on the case, may include some or all of the following:

●Name, place and date of birth, nationality, address, phone number, email, occupation or profession, marital status, educational background, professional experience, bank account number for deposit purposes, information needed for issuing tax receipts; data related to your consumption activities concerning our products and services; and other similar data.

As part of your employment relationship with REFILLSERVX, the following information may also be collected during your time with the company: Data: names of family members and dependents, academic records, personal and professional references, health status, record of previous work-related accidents or illnesses, and other employment history. Documents: copy of birth certificate, copy of spouse’s or children’s birth certificate, copy of voter ID, copy of proof of address, copies of diplomas or academic certificates, copy of passport, copy of visa, and others. The personal data provided, including sensitive information such as health status and employment history, as well as financial information and bank account numbers for deposits, is confidential and is not disclosed, distributed, or sold.

Personal data collected indirectly

When Users visit our website, REFILLSERVX may automatically obtain statistical information about the visit, including IP address, cookies, and device type; however, this information does not individually identify the User and is only used by REFILLSERVX to measure and monitor website traffic. Likewise, your personal data may be collected through business directories, commercial information services, and other public sources, solely for the purpose of offering you products and services that may be of interest.

Transfer of Collected Personal Data

REFILLSERVX may transfer your personal data to:
i) domestic or foreign third parties that are parent companies, subsidiaries, and/or affiliates of REFILLSERVX.

ii) service providers that support its proper operation and promotion;
iii) competent authorities or by judicial order; and
iv) to fulfill the purposes indicated in this notice. REFILLSERVX will inform these third parties of this privacy notice and the purposes to which the User has agreed for the Processing of their data. These third parties will be required to take the necessary measures to ensure that any person accessing your personal data complies with this Privacy Notice.

Security and Control Measures to Protect the Collected Personal Data

REFILLSERVX has adopted the legally required levels of security for the protection of Personal Data and strives to implement additional technical and organizational measures within its reach to prevent loss, misuse, alteration, unauthorized access, and theft of the Personal Data provided to REFILLSERVX. The administrative, technical, and physical security measures implemented by REFILLSERVX to protect your personal data are the same as those required of the service providers we engage. All information and personal data you provide will be part of a database owned by REFILLSERVX. This information is stored for protection purposes to prevent loss, misuse, or alteration.

REFILLSERVX reserves the right to make changes or updates to this Privacy Notice at any time, whether to comply with legislative or judicial developments, internal policies, new requirements for providing or offering our products and services, or industry practices.

These modifications will be available through one or more of the following means:
(i) direct delivery of the new notice;
(ii) brochures or leaflets available in our offices;
(iii) on the REFILLSERVX website;
(iv) via email to the last address provided by the User; and/or
(v) by phone using the last home, office, or mobile number provided by the User.

Date of last update to this Privacy Notice: May 2025.